Privacy and Cookies Policy for franjonescoach.com

Privacy Policy

Introduction

At franjonescoach.com, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Who We Are

Our Location: United Kingdom
Call Us On: 07718 319944
Email Us: info@franjonescoach.com

Information We Collect

We may collect and process the following data about you:

Personal Data: Name, email address, phone number, and any other information you provide by filling in forms on our website.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect in the following ways:

To provide, operate, and maintain our website
To improve, personalise, and expand our website
To understand and analyse how you use our website
To develop new products, services, features, and functionality
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
To process your transactions and manage your orders
To send you emails
To find and prevent fraud

Legal Basis for Processing Your Information

We process your personal data based on the following legal bases:

Consent: You have given your consent for us to process your personal data for a specific purpose.
Contract: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Sharing Your Information

We do not share your personal data with third parties except in the following circumstances:

With service providers who perform services on our behalf
With analytics and search engine providers that assist us in the improvement and optimisation of our website
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of franjonescoach.com, our customers, or others

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

Under the GDPR, you have the following rights:

Access: You have the right to request a copy of the information we hold about you.
Rectification: You have the right to correct any inaccuracies in the information we hold about you.
Erasure: You have the right to request that we delete your personal data.
Restriction: You have the right to restrict the processing of your personal data in certain circumstances.
Portability: You have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
Objection: You have the right to object to the processing of your personal data in certain circumstances.
Withdraw Consent: If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@franjonescoach.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

Cookies Policy

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

How We Use Cookies

We use cookies to:

Improve the functionality and performance of our website
Understand how visitors use our website
Personalise your experience on our website
Deliver targeted advertising and measure the effectiveness of our marketing campaigns

Types of Cookies We Use

Necessary Cookies: These cookies are essential for you to browse our website and use its features.
Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data is used to improve how the website works.
Functionality Cookies: These cookies allow our website to remember choices you make and provide enhanced, more personal features.
Targeting Cookies: These cookies are used to deliver adverts more relevant to you and your interests.

Managing Cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

Changes to This Cookies Policy

We may update our Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page regularly for updates.

For any questions or concerns regarding this policy, please contact us at info@franjonescoach.com.